SEMINAR RECAP ON THE TREASURED ENTREPRENEURS ASSOCIATION TEA HALL OF WEALTH PREMIUM & MEMBERSHIP GROUP…
👉Theme:
❤️ HOW TO MAKE YOUR CUSTOMERS FALL IN LOVE WITH YOUR BUSINESS FOR PATRONAGE…
🎤 SPEAKER/FACILITATOR/DISCUSSANT
🗣️Mr Okonye John…..
Good evening my esteemed members of the treasured entrepreneurs association
How has been your day my people???
Great I guess????
If so!! Glory be to GOD Almighty🙏🙏🙏
Well aware of tonight seminar…
Let’s get down to business…
Let’s set the ball rolling on tonight presentation⚽⚽⚽⚽
There is a common saying that CUSTOMERS ARE KING👑👑👑 and the way you treat them would determine whether they will return or ditch your business..I will be relating it to how it affect our business in Nigeria.
Are you ready I am super excited; I believe you are excited as I am …..
Get set let’s parry……..
How to make customers fall in love with your business
How to make customers fall in love with your business
- Make your customers feel important. Call
your customers by name. Ask about their
families, vacation plans, additions to the
family. Acknowledge their accomplishments.
Know what is happening in your
community! - Smile warmly, and often. A smile not only
demonstrates you care, it shows your
customers that you are warm, friendly and
that you do care about them. - Listen carefully when your customers are
speaking to you. Try to give your customers
your undivided attention. Multi-tasking is
often perceived as being rude. When
customers are in front of you, make eye
contact. If you are on the telephone,
customers can hear the click-clack of
keyboards. Make sure the click-clack they
hear is relative to your conversation with
them. - Know your products and services:
Customers want to work with
knowledgeable employees. Learn everything
you can about your products so you can be
better equipped to answer customer
questions. If you’re uncertain about
something, ask for help. - Understand the cost of losing one
customer: If you are in a competitive
environment, knowing the value of a lost
customer is critical! When you lose a single
customer, you don’t lose one transaction,
you miss out on a lifetime opportunity of
profitability with that customer. This
obviously impacts the company’s bottom
line, which has a HUGE ripple effect,
including the job security of every employee. - Ask your customers what they want:
Listen carefully to your customers and ask
questions to find out what aspects of service
are most important to them. - Treat your customers as individuals: Not
all customers are alike. Each customer has
individual needs and concerns and they
want to be treated with a personal touch
that does not make them feel like a number.
Communicate in the manner your customers
like to communicate. - Keep your promises to your customers:
When you tell your customer you are going
to do something, follow-up as quickly as
possible. Given them time frames and honor
them. - Don’t waste your customers’ time:
Everyone is busy and nothing will frustrate a
customer more than feeling like his or her
time has been wasted. Complicated voice
mail systems, making customers repeat their
service request more than once and un-
knowledgeable employees are some major
time wasters. A customer’s time is as
important as your time! - Make it easy for your customers to
complain: Your customers want to feel
heard, especially when they are frustrated
with the service they received. Invite
feedback by asking customers what they
liked best and least about your service.
Ongoing surveys are a reliable and
consistent approach to gaining feedback, but
don’t miss the opportunity when you are
with a customer. The mere fact that you
have asked sends an amazing message of
how you value your customers and their
feedback. - Ask your customers what they want:
Constantly ask your customers what you can
do for them and how you can do it better.
They may want extended hours, educational
classes or the ability to speak with a
manager. After you ask, try to give them
what they want and keep them informed of
the process along the way. - Reward your loyal customers with
generosity: Look for ways to go the extra
mile, particularly for your loyal customers.
When possible, bend a rule, throw in a little
something extra, waive a fee or send a small
gift. Demonstrate through your actions that
you consider them to be special and you are
thankful for their continued business. - Maintain a sense of humor and have fun
at work: Your customers want to do business
with people who genuinely enjoy what they
do. Laugh with your customers and make
the service experience fun for them. - Thank your customers every chance you
get: Sincerely thank your customers. Thank
them for calling, bringing in a payment,
meeting you at their home, calling in for
help, and yes, even calling in to complain!
For many, there are options available and
they chose your company over the
competition. - Never take your customers for granted:
Your customers ARE your business!
This is where I will drop the anchor for tonight seminar
Hope I have impacted you tonight???
Thanks for your reading pleasure…
Good night and God bless you all…..
TREASURED ENTREPRENEUR ASSOCIATION 